Terms and conditions
1.1 The conditions of the e-order environment (hereinafter: Conditions) concern the conditions for using the online ordering environment (hereinafter: E-environment) of AS Eesti Post (hereinafter: POST). If a person who wishes to use the E-environment (hereinafter: the User) uses the E-environment, it means that he or she agrees to the Conditions and undertakes to perform them.
1.2 Contact information of POST: AS Eesti Post, Pallasti 28, 10001 Tallinn, e-mail email@example.com, customer service phone line 661 6616.
2 Rights, liability and obligations of the User
2.1 The User has the right to use the E-environment in accordance with the Conditions and applicable legislation, inter alia, to submit Orders through the E-environment, receive information, submit enquiries, change the data supplied upon registering himself or herself as the User, etc.
2.2 The User has the right to send complaints concerning the use of the E-environment to the client service centre of POST (phone 1661, Mon-Sat 9 a.m.-6 p.m. (except for national holidays), firstname.lastname@example.org).
2.3 The User shall be liable for the accuracy of the data of the Orders and enquiries entered in the E-environment.
2.4 The User undertakes only to use the E-environment for the purposes that are in compliance with legislation and good practice.
2.5 The User shall be fully liable for any damage caused to POST, other Users, or third parties through the use of the E-environment contrary to the Conditions, legislation, or good practice.
3 Rights, liability, and obligations of POST
3.1 POST shall reply to the notifications of the User no later than within ten (10) working days.
3.2 POST undertakes not to forward the data of the User to any third parties.
3.3 POST shall reserve the right to forward the data concerning the User should the data be forwarded to a person who shall process the data for the performance of the obligation provided by law or to a person who is legally entitled thereto.
3.4 POST shall not be liable for the correctness of the data entered by the User in the E-environment.
3.5 POST shall not be liable for any damage that may ensue to the User, incl. late delivery of the ordered Products, due to inability to use the E-environment because of any technical problems. Upon a delay in delivery of the Products for more than 30 days, POST shall notify the User thereof through the communication channel of which the User has informed POST.
3.6 POST has no right to deliver anything else instead of the subscribed product.
4 Ordering in the E-environment
4.1 Upon submission of the Order in the E-environment, the User shall fill in the compulsory information fields required for submission of the Order.
4.2 To submit the orders, it is required to give the contact information of the Subscriber, which for a natural person are: given name, surname, address, and phone number or e-mail address; for a legal person: name of the organisation, registry code, address, and phone number or e-mail address.
4.3 If the recipient of the Service and the Subscriber are different persons, the Subscriber shall submit the data specified in clause 4.2 with regard to both of them.
4.4 The Order of the User shall be deemed submitted by a confirmation thereof by the User in the E-environment by which the User agrees to the Conditions.
4.5 POST shall confirm the reception of each Order from the User in the E-environment. The receipt of the Order constitutes the information on acceptance of the Order, but does not imply prompt execution of the Order.
4.6 POST shall commence execution of the Order after the amount of the Order has been fully credited to the bank account of POST, as of that moment the contract for purchase of the Product is deemed to be concluded between the User and POST.
4.7 The order amount may be paid by the Subscriber in the E-environment upon making the Order.
5 Ordering of numismatic/bonistic products
5.1 Upon submission of the Order, the User shall choose the products to be purchased and a manner of delivery - a registered item (Letter) or package item (Package) may be chosen. In the case of a domestic order the option Package means courier item.
5.2 The order amount of the Order comprises the cost of the ordered products, the handling and delivery fees and, in case of an order with the cost of over 35,00 €, a valuation.
5.3 For all orders, the amount of handling fee shall be 1,00 € per 250 grams of each order.
5.4 The price list of delivery fees shall be based on the price list for the mail services of POST, the price list for parcel services, and the price list for courier services, the price list for domestic mail services, the price list for international mail services, the price list for domestic parcel services, the price list for international parcel services, the conditions for receipt of international insured products.
5.5 A domestic order with a weight of up to 2,000 grams and with a value of up to 35,00 € shall be delivered as a registered maxi letter; with a value of over 35,00 € as an insured maxi letter, plus the valuation of the cost for the ordered products at the rate of 1 % of the purchase amount.
5.6 A domestic order as a courier parcel shall be delivered as a service of Kuller Pluss, plus the valuation of the cost for the ordered products at the rate of 1 % of the purchase amount.
5.7 An international order with a weight of up to 2,000 grams and with a value of up to 35,00 € shall be delivered as a priority registered maxi letter, with a value of over 35,00 € as a priority insured product accounting for the conditions for acceptance of insured letters and insured parcels applicable in the destination country, plus the valuation of the cost for the ordered products at the rate of 10% of the purchase amount for letter consignments and 5% for parcel consignments.
5.8 The maximum weight of an order shall be 20,000 grams, the maximum value of a domestic order shall be 4 505,00 €. In the case of an international order, the maximum weight and value are according to the conditions for acceptance of insured letters and insured parcels applicable in the destination country.
5.9 The Order shall enter into force as of the time when the order amount is credited to the bank account of POST.
5.10 The time period for execution of the Order, i.e. for delivery of the products to the recipient in Estonia shall not be more than 4 working days as of entry into force of the Order. If the Order cannot be carried out within 4 working days, the Subscriber shall be notified thereof through the communication channel given upon submission of the Order.
5.11 The recipient who is a natural person has the right to return the products and receive a refund for the cost of the products within 14 days as of the receipt of the products. The handling fee shall not be refunded unless the Subscriber returned the products due to the fact that POST incorrectly executed the order.
5.12 The recipient who is a legal person has the right to return the products within 7 days as of receipt of the products and receive a refund for the order amount if POST has incorrectly carried out the Order, inter alia, the delivered products do not comply with the ordered products in terms of quantity, quality, or assortment.
5.13 To return the products, the Subscriber shall submit a written application to POST specifying the contact information of the Subscriber specified in clause 4.2, a description of the Order, the information for payment of the order amount (date of payment, amount, bank), and the products to be returned. If possible, we ask that the Recipient specify the reason for the return. The products to be returned and the application for returning the products shall be sent by the Subscriber at the following address: Eesti Postmark, Pallasti 28, 19098 Tallinn.
5.14 POST has the right to take back the products and not to refund the cost thereof if the returned product is damaged.
6 Processing of personal data
6.1 Upon entering data and placing an order, the Subscriber shall give the right to the POST to collect and process his or her personal data (name, telephone number, address, e-mail address, etc.).
6.2 The Subscriber has the right to prohibit the collection and use of his or her personal data, except for if necessary for recovering a claim under the contract or for delivering the order.
6.3 The POST shall not dispose of, lease or in any way give personal data over to third parties.
6.4 The POST has the right to save and store all notices and orders of the Subscriber given via technical means of communication (e-mail, telephone, etc.) as well as other actions carried out by the Subscriber, and used the aforementioned for proof of orders or other actions.
6.5 The POST shall comply with the principles established by the Personal Data Protection Act upon processing personal data.
7 Final provisions
7.1 Any disputes concerning these Conditions shall be resolved by way of negotiations. To protect his or her interests, the User may turn to the Estonian Competition Authority or a court pursuant to the procedure provided by the legislation of the Republic of Estonia